The following terms and conditions shall apply if booking a packaged trip to and aboard the Royal Fortuna Cruises (short RFC/PT POB)
1) Validity & Definitions
RFC/ PT POB refers to our local company, PT POB as well as our boat the Royal Fortuna Cruises also “we”, “our”, “us” refers to the Company, its agents, representatives, servants and employees. Prices on our website are based on costs and exchange rates current at the time of publishing. The Client refers to you, your, yourself, and any party traveling with you. Commencement or Commencing shall be the start date of your planned arrival at the boat RFC. The Company reserves the right to alter prices at any time pursuant to the terms contained herein. All published information is accurate to the best of our knowledge at time of publishing, but please note that changes to our trip itineraries can and do occur. The Company will make every effort to keep the client informed of any changes, but cannot be held liable for any alterations or omissions to the published itineraries. Please refer to our website for the most recent up to date information.
2.) Booking and payment
Special Covid-19 Policy - Valid until further notice
- Due to the worldwide situation related to the Covid-19 virus, RFC will ask for a deposit of 10% to confirm the cruise at the time the clients decide to process the booking. The remaining payment will be due 30 days before the departure of the cruise.
- If the cruise has to be cancelled more than 30 days before the cruise departure by the charterer, the 10% DP will be kept as cancellation fee.
- If the cruise has to be cancelled less than 30 days before the cruise departure by the charterer, the full booking value will be kept as cancellation fee.
- In the case RFC will have to cancel the cruise due to government or local regulations or any reason out of our control related to the Covid-19 virus, RFC will offer a free reschedule within 12 months of the initial charter date.
Please contact us first via email regarding your booking!
To secure a spot on the RFC and secure your booking a email request or completed booking form and a 50% of total invoice is required as a deposit (non-refundable). The Deposit is required within 7 days after the booking to hold your spot on charter or your booking can be cancelled without further notice. Once your money arrived your spot is secured. The full payment ( refunds subject to individually made agreements). must be paid 90 days before the start of the trip. Once the full payment is received a contract between the Company and the client comes into existence.
Terms and Conditions must be accepted
RFC/ PT POB can deny booking requests and refund the deposit at any time.
Initial deposit non-refundable but transferable or exchanged with a friend to take your place on that specific date (passengers are responsible
for finding their own replacements).
All tour payments and deposits are non-refundable. There are no refunds or partial refunds given for early departures from a tour or early checkouts. There are absolutely no refunds given for reasons pertaining to surfing conditions or weather conditions. There are absolutely no refunds given for reasons pertaining to a global, national, or provincial political situation that does not directly pose a security threat to the safe operations of the tour in the specific region. For your protection, you can contract a travel insurance with any company operating in your country.
There are no refunds of any kind given for poor surf, inclement weather, airline related delays or cancellations and late departures from designated trip date or itinerary.
In Addition, there are no refunds given for reasons relating to unstable global, national, or local political or natural conditions that do not directly pose a threat to the safe operations of RFC/ PT POB.
In the event of cancellation of a trip by RFC/ PT POB the company reserves the right to substitute a trip on another comparable boat or accommodation on the same dates. In case of no alternative trip is available as described above, the guest will receive a full refund of the boat payment (not included airfares).
During the journey if the boat cannot continue the trip due to mechanical and or technical problems and no alternative boat is available to continue, the guest will receive a refund proportional to the days left.
RFC/ PT POB reserves the right to cancel a person's accommodation due to inappropriate behaviour
During the journey if an accident happen to one of the guests or boat crew member, the Captain reserves the right to finish the trip earlier, no refund will be given and the RFC/ PT POB cannot be liable for this matter.
4. )Mandatory insurances
The Client agrees to take out appropriate travel insurance whilst on a trip organised by RFC/ PT POB. The Client agrees that it is mandatory that this travel insurance covers adequate personal accident, medical, evacuation and repatriation expenses, as well as cancellation, curtailment, loss of personal effects and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the client. Clients, together with their personal property including baggage, are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance. When purchasing insurance, the client is responsible to ensure that there are no exclusion clauses limiting protection for the type of activities in their trip.
5. ) Immigration and health regulations
Clients assume the responsibility for all necessary travel preparation (passport, visa, vaccination). Regulations may vary depending on nationality. For further details please refer to the competent consulate or embassy.
RFC/ PT POB will not be held responsible for any matters related to immigration and take no responsibility regards to customers' visas.
Guests should be aware that tourist visa's obtained on entry at any port in Indonesia is a 30-day non-extendable visa.
RFC/ PT POB cannot under any situation extend a visa and will not be held liable for overstay under any circumstances.
6. ) Risk
RFC/ PT POB is not responsible for any guests actions and will not be involved in any legal matters related to crime, drugs or anything that is against the law, both in the guests country of origin and/or Indonesia
RFC/ PT POB will assist the guest to the best of their ability, but will not put any other guest in danger.
RFC/ PT POB would like to draw your attention to the elevated level of risk entailed in adventure trips, namely surfing (accidents may lead to injuries, disabilities or even death). Since RFC/ PT POB does not exert any control over your mastery of this sport, RFC/ PT POB does not assume any liability. Participants bear the full responsibility for accidents, loss inflicted on themselves or third parties or fatal accidents. We shall not be responsible or liable for any injury death, damage, loss, delay, cost, expense, inconvenience or loss of enjoyment suffered by any person or corporation during your trip. It is important to note that all the bookings with RFC/ PT POB are subject to the terms and conditions and limitations of liability imposed by operators, and other services providers some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage.
RFC/ PT POB has informed the guest that all travel is at the guests' own risk. Searching in remote locations may lead to dangers in which the guest has total responsibility in agreement to engagement.
7. )Place of jurisdiction and applicable law
The present contract between you and the Indonesian operators should be governed by Indonesian Law. Any disputes arising out of this contract agreement shall be subject to the exclusive jurisdiction of the courts in Indonesia.